About
PEOPLE FIRST. PERSONAL CARE. EXCEPTIONAL SERVICE.
Our "People First" philosophy is significant to our success. We believe that by investing in our team and fostering a culture of continuous improvement, we can enhance the quality of care we provide while also creating a rewarding career experience for our employees. This approach has fueled our growth and innovation, including a major upgrade of our communications center in 2019 with the integration of artificial intelligence-assisted dispatching, which was featured on AT&T's national Innovation Blog.
In 2021, we became a proud member of the Priority Ambulance family of companies, further strengthening our capabilities and expanding our resources. Today, we serve patients across Tennessee, including the greater Nashville area and Davidson, Dickson, Montgomery, Sumner, Wilson, Rutherford, Maury, Humphreys, Stewart, Perry, Cheatham, Robertson, Williamson, Trousdale, Hickman, Bedford, Lewis, and Marshall counties.
COMPANY HISTORY
- 2004
First Call Ambulance was founded in Nashville, TN. - 2012
First Call awarded the 9-1-1 contract for Cocke County. - 2017
First Call’s contract with Cocke is renewed for an additional five year term. - 2019
Completed a major upgrade of the communications center with artificial intelligence-assisted dispatching and were highlighted on AT&T’s national Innovation Blog. - 2021
First Call Ambulance becomes a member of the Priority Ambulance family of companies. - TODAY
First Call Ambulance has more than 300 EMTs, paramedics, dispatchers & support staff serving more than 50,000 patients each year with 54 ambulances and emergency vehicles.
Service Area
First Call Ambulance provides emergency and nonemergency transport services to communities throughout Tennessee, including the greater Nashville area, as well as Clarksville, Dickson, Gallatin, Smyrna, Columbia and Lebanon.
Tennessee
Corporate Values
Trust built with communities, medical facility partners, patients and employees is at the heart of our company. We build that trust by infusing into every aspect our core values of S.A.F.E – Safe. Accountable. Friendly. Efficient. When we deliver on our core values, our customers experience the key attributes of service and quality care that present as our employees being professional, courteous and on-time. The consistent delivery of this service over time builds the trust of our community members and customers that is essential to our success as a member of the Priority Ambulance family of companies.
Meet the Priority Ambulance Family of Companies
Priority Ambulance is a dynamic, rapidly growing company with current operations in 13 states. The company has been listed for four consecutive years on the Inc. Magazine’s list of the 5000 Fastest-Growing Companies in America. More than half of the company’s 610,000 annual patient transports are in response to a public call to 9-1-1, while the balance of our transports originate through requests from health care facilities. Throughout its national service area, approximately 4,100 highly trained paramedics and EMTs staff a fleet of 830 state-of-the-art ambulances and support vehicles with the latest medical equipment and technology.
The Priority Ambulance family of companies has served and built trust in their communities for decades. We believe in the importance of preserving our companies’ legacies and cultures by keeping the leadership, company names and brands in place when they join our family. Each local operation is autonomous in its decision-making and is supported with additional capital, resources and expertise from the national leadership team, as well as its sister companies.
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